Do you ever notice how some people are just rude? I called for a client today and the receptionist said, “he’s not in”. I politely asked when he would be returning. She replied (in a tone meant for someone who had not just been polite) that she “had no idea when he was going to be back, he never tells her”. Nice. There is a keeper. They should promote her to Head of the Customer Service area. I really wonder how people like that keep their jobs. When an employee is hired into a company, one of the non-negotiables should be that the said employee have and maintain a positive attitude. From the looks of things, this is just not happening. Please send me stories of horrible customer service experiences so I can fume some more!

mt